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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

…– they leave. Delighted customers are very difficult for competitors to take away. Delighted customers are not incredibly price sensitive, leaving the business with more room for profit. Delighted customers…

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

By John Hunter / March 26, 2020 / 0 Comments

…of a common threat – whether it’s a community navigating a natural disaster or a company trying to avoid bankruptcy – people often find creative ways to cut through bureaucracy,…

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Support Learning with an Understanding of Psychology and Systems Thinking

By John Hunter / June 20, 2013 / 0 Comments

By John Hunter, founder of From The Essential Deming, What Ought a School of Business Teach? by Dr. Deming I carried out a study at New York University School…

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…York: Back Bay Books/Little, Brown and Company. Hernandez, S., Manley, B., O’Key, S., Pettersson, H., & Watts, A. (2020, April 2). Tracking COVID-19 Cases in the US. Retrieved from…

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Avoid Doing the Wrong things Righter… But, “By What Method?”

By Guest Post / July 23, 2020 / 1 Comment

…‘Wrong Things Right’ in School.” Modern Learning. Retrieved from Richardson, W. (2015, November). “The Surprising Truth about Learning in Schools” [Video File]. Retrieved from Sinek, S. (2009) Start…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

…lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken…

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Current Neuroscience Understanding Related to Psychology and the Theory of Knowledge

By John Hunter / November 12, 2015 / 0 Comments

…From his description of the presentation: The conceptual knowledge we need to accomplish what we want to accomplish in our organizations already exists; the barrier is not a knowledge deficit….

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Restoring Joy in Mudville

By Guest Post / July 24, 2020 / 94 Comments

…can come from arbitrary standards, and the role leadership must play in protecting children from an “achieve at all costs” mindset. The year was 1998 and I was the principal…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…even when they do describe what they want, their actions often tell a completely different story. Such valuable insight is a wonderfully repeating pattern in Competing Against Luck. Dr. Deming…

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Management by Extremes

By Bill Bellows / September 11, 2017 / 0 Comments

…regards to finances, what can be said about cost goals? Should they, as well, always be less-is-better, in which case we buy on price tag alone, shunning Dr. Deming’s fourth…

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