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Quality Comes to City Hall

By John Hunter / January 26, 2015 / 0 Comments

…models, and years of equipment. Why the bewildering variety? Because, the parts manager told us, it was city policy to buy whatever vehicle had the lowest sticker price on the…

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If Japan Can, Why Cant We? – 1980 NBC Special Report

By John Hunter / November 19, 2015 / 2 Comments

…production could have even a ripple in the business community. But that was a very different time. And that program created much more than a ripple. Prime time TV was…

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2014 Deming Prize Awardees

By John Hunter / October 9, 2014 / 0 Comments

…also this is only the 4th time a USA company has every received the Deming Prize. GC America is a subsidiary: the parent company (based in Japan) received the Deming…

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…York: Back Bay Books/Little, Brown and Company. Hernandez, S., Manley, B., O’Key, S., Pettersson, H., & Watts, A. (2020, April 2). Tracking COVID-19 Cases in the US. Retrieved from…

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…changes. It is healthy for those people to leave and find a better fit for the type of company they want to work in. By the way, if this company…

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Speech by Dr. Deming to Japanese Business Leaders in 1950

By John Hunter / November 5, 2012 / 0 Comments

…brains applied to statistics by the Japanese are an essential national resource; it is important in the same way as water power, forests, and railroads. And that statistical knowledge, much…

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

…and were intellectually stimulating to finally figure out, but had a concrete impact on how costly it was to deliver the service. What most companies would do here to reduce…

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The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…and the leaders were simply trying to fulfill their role in efficiently reducing the cost of water and balancing Flint’s balance sheet. Managers who value efficiency first do so to…

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Four-Day Seminar with Dr. Deming Videos

By Matthew Moss / November 5, 2018 / 0 Comments

…Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan Can, Why Can’t We… and…

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Deming’s Ideas in Action: Trader Joe’s Culture

By Matthew Moss / August 19, 2019 / 0 Comments

…because it was effective. Most organizations say they want it but discourage such communication in overt and covert ways. It isn’t easy to listen to criticism, but it is important…

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