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Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com. Follow this link to listen to our first podcast with Keith. Dictionary definition: “a…
…using Deming’s ideas was important for Pluralsight. He heard about the Deming Library videos and decided to buy them and found them to be a great tool and something he…
Guest post by John Hunter, founder of CuriousCat.com. In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks…
…costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs is too often still the…
Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…
…cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company…
…In this case we don’t want to optimize one part of the system at a larger cost to the overall system. Still we want to think creatively and try to…
…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…
By John Hunter, founder of CuriousCat.com. We have launched an updated web site for The W. Edwards Deming Institute. The new site offers much better usability when using a smart…
…back? Why can’t you? And they will tell you a lot. And that is the only way you can learn about the problems… He mentions that walking around can be…