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…focus on process thinking and performance as seen by what the customer values was not common even in 1990, or even today (though it is more common today). And in…
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By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
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…a guess. I changed our warranty to a lifetime warranty and it wasn’t really a warranty it was a lifetime satisfaction guarantee. There is a tiny bit of abuse on…
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…in process improvements and avoid the common practice of performance degrading in organizations without process thinking cultures. Degrading performance over time is common when an improvement project is completed, if…
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By John Hunter, founder of CuriousCat.com. The 20th Annual International Deming Research Seminar will be held 3-4 March 2014 at Fordham University in New York City. Experts in healthcare and…
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By John Hunter, founder of CuriousCat.com. Excerpt from panel discussion on Deming and Sustainability with Andrew KcKeon at the 2013 Deming Institute Fall Conference. Andrew mentions Clayton Christensen’s work with…
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By John Hunter, founder of CuriousCat.com. In a previous post, Approaching Sustainability Using Deming’s Thinking, where you see Brian Joiner in the video (he and Andrew KcKeon were on the…
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…about a philosophy and a strategy; a way of thinking that will change the way you look at learning and education. Register for the Pre-conference. Related: 2013 Annual Deming Conference…
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By John Hunter, founder of CuriousCat.com. Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage….
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…all employees]. I agree with comments by Dan that the advice in Deming’s Profound Changes is just as valuable today as when it was published in 1993. The practice of…
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