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India Fights COVID-19 with Control Charts

By Christina Dragonetti / April 28, 2020 / 0 Comments

…deaths. “The trend in the ratio of the number of positive cases per day has been steadily decreasing. The trend in the number of recoveries per day has been steadily…

Kevin Murphy’s Presentation: Application and Lessons of Deming’s Perspective on Leadership

By John Hunter / March 16, 2017 / 0 Comments

…GE Aircraft Engines. When GE decided to sell off the units providing engine and airframe accessory services, Kevin participated in a management buyout of the company that is now part…

Deming Goes Hollywood

By Christina Dragonetti / August 27, 2019 / 0 Comments

To bring you the Deming teachings in a new, easily accessible format, The Deming Institute is Developing an Online Learning Platform called Deming Online. Filming is currently underway for this…

Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We are very lucky to have resources like this presentation available online. It seems to me, the conference…

Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. Those organizations that can delight customers today and take the steps today that position the organization to delight customers in…

Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…research can be found in his books and online. What was the one thing that surprised you the most in your studies? Dan Ariely: The ability of people to rationalize….

Collaborating to Improve Government Performance

By John Hunter / August 21, 2017 / 0 Comments

…be used to reduce the forces restraining the changes. Related: Transforming the Management System of an Organization – Quality Comes to City Hall – Early History Of Management Improvement Online…

Huge Payments to Executives for Good Luck

By John Hunter / October 3, 2016 / 0 Comments

…in the case of executives in the USA today, especially as the amount of their awards now are indeed lottery sized. The idea of a merit rating is alluring. The…

Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

…Companies that understand what their customers needs and desires are and deliver solutions that customers didn’t even know they wanted will delight customers. And in that process make those delighted…

Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…idea that puts the customer at the center of focus is often stated today. Even today though the practices of many companies don’t demonstrate a priority for iterative learning based…

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