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A Powerful Tool: The Capacity Matrix

By John Hunter / November 9, 2015 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). I attended a 4 day seminar by David Langford about 15 years ago. The seminar was on…

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Book Review – Against All Odds: The Story of the Toyota Motor Corporation and the Family That Created It

By Bill Bellows / August 24, 2017 / 0 Comments

…maintained a relentless pursuit of lower costs, through ever-increasing production efficiency, in both organizations from their opening days. Ohno entered auto production from the mills in 1943, after both companies…

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Learning with the Science of Improvement during COVID-19 with Rocco Perla and Lloyd Provost

By John Hunter / April 9, 2021 / 2 Comments

…Think about how even separating out the data from a night shift and day shift can provide clear signals when with the data merged, no obvious signals can be seen….

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Quality Improvement in Maternity Services: How Deming Can Help

By Guest Post / May 31, 2016 / 0 Comments

…there is marked variation in outcomes that cannot be explained by clinical and social risk factors (Mothers and Babies: Reducing Risk through Audits and Confidential Enquiries across the UK (MBRRACE-UK))….

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

…JIT: making problems visible, reducing waste, reducing inventory costs, allowing quick adjustments to market conditions. Many cost-focused organizations fail to understand what, it seems to me, is the most important…

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User Gemba

By John Hunter / December 17, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of…

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Deming Podcast with Scott Dalgleish, CEO at Phase IV Engineering

By John Hunter / February 8, 2016 / 0 Comments

…moved on within 3 years to move to a smaller company. He taught the Deming principles to his new company and they were readily embraced. Scott expresses his belief that…

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Each Person Doing What They Are Told Isn’t Enough

By John Hunter / August 25, 2014 / 0 Comments

By John Hunter, founder of CuriousCat.com. The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do…

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Break Down Barriers Between Departments

By John Hunter / August 29, 2016 / 0 Comments

…work against that goal. Related: Silos to Systems: Presentation by Lisa Snyder – Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking – Why ThoughtWorks Eliminated Sales Commissions…

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The Principles and Methods for Improvement are the Same in Manufacturing and Service Companies

By John Hunter / May 2, 2014 / 0 Comments

…manufacturers. Chapter 7 of Out of the Crisis specifically discusses examples from service companies: banking, insurance, government, electric utility, railway, telephone company, municipal transit system, hotel, postal service, airlines, restaurant,…

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