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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com.  Follow this link to listen to our first podcast with Keith. Dictionary definition: “a…

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Keith Sparkjoy on Adopting the Deming Management System at Pluralsight

By John Hunter / February 2, 2015 / 0 Comments

…Which is the type of talent that is going to come in and really try and do what is right for the customer and help move the company forward for…

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Improving the Management System with an Understanding of Deming

By John Hunter / July 3, 2017 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks…

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Deming Chain Reaction

By John Hunter / October 15, 2012 / 3 Comments

costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs is too often still the…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…

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Guided by Theory Not Figures

By John Hunter / June 18, 2014 / 0 Comments

cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company…

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Improving Processes Helps Innovation Efforts

By John Hunter / February 14, 2013 / 0 Comments

By John Hunter, founder of CuriousCat.com. One of the criticisms against process improvement is that it requires stifling innovation. That is not accurate. Process improvement is meant to be continual….

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…

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Updated W. Edwards Deming Institute Web Site

By John Hunter / November 28, 2016 / 0 Comments

By John Hunter, founder of CuriousCat.com. We have launched an updated web site for The W. Edwards Deming Institute. The new site offers much better usability when using a smart…

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W. Edwards Deming Discussing the Leadership We Need in Our Organizations

By John Hunter / September 26, 2016 / 0 Comments

…(don’t miss the comment I added to the post). The most important figures are unknown and unknowable, that comes from my good friend Dr. Lloyd Nelson… One, for example, is…

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