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Collaborating to Improve Government Performance

By John Hunter / August 21, 2017 / 0 Comments

…be used to reduce the forces restraining the changes. Related: Transforming the Management System of an Organization – Quality Comes to City Hall – Early History Of Management Improvement Online

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Huge Payments to Executives for Good Luck

By John Hunter / October 3, 2016 / 0 Comments

…in the case of executives in the USA today, especially as the amount of their awards now are indeed lottery sized. The idea of a merit rating is alluring. The…

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Using Control Charts to Aid in Improving the Classroom Learning Environment

By Guest Post / September 19, 2013 / 0 Comments

…Langford Quality Learning Seminar in Australia. Lou has spoken about her work in the primary school classroom at the annual Facilitators’ Conference of the Universal Improvement Company in the UK

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…be developed in two months, with weekly two hours meetings, on-line or face-to-face depending on the location of my clients. After the two months, extra meetings to follow up on…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

Companies that understand what their customers needs and desires are and deliver solutions that customers didn’t even know they wanted will delight customers. And in that process make those delighted…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

…by laying off employees, deferring maintenance, sourcing to the lowest price supplier, even selling parts of the business – but what about tomorrow? How will these actions that reduce visible…

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By John Hunter / October 11, 2012 / 0 Comments

…teaching transformation, they’re teaching use of visible figures, creative accounting, how to maximize the price of the companies stock” “American industry is up against competition with the Japanese that have…

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Quality Beginnings: Deming and Madison, Wisconsin

By Guest Post / March 20, 2015 / 3 Comments

…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…

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Deming’s 14 Points for Management

By John Hunter / April 15, 2013 / 0 Comments

…some specific obligations that managers adopting a Deming management system must follow. Over time Dr. Deming realized these points were not as effective at communicating his management system and he…

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