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2014 Deming Prize Awardees

By John Hunter / October 9, 2014 / 0 Comments

…also this is only the 4th time a USA company has every received the Deming Prize. GC America is a subsidiary: the parent company (based in Japan) received the Deming…

Fond Farewells: Remembering Bill Latzko, Tom Nolan, and Bill Ratcliff

By Christina Dragonetti / June 4, 2019 / 0 Comments

Dear Deming Community, Please join us in honoring the lives of these three men, who made countless contributions to the Deming community and society at large. We were enriched by…

Looking at Layoffs Through the Deming Lens

By Bill Bellows / November 16, 2022 / 1 Comment

company should take significant efforts to care for those employees (offering them jobs in a different part of the company, etc.). I can imagine cases where layoffs make sense without…

Two Tweets & A Blog

By Guest Post / September 25, 2018 / 0 Comments

buy an Oklahoma based Coca-Cola bottling company. When they sold the company in 2011, they had recouped over $400 million in after-tax dollars! Ask Bob if this was his crowning…

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

…to create more value and reduce costs over the long term. Brian Joiner, in Fourth Generation Management: Real benefits come when managers begin to understand the profound difference between “cost

The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…leadership demonstrates its philosophy and practice of ethical behavior, it impacts the whole organization, whether in education, government, or commercial enterprises. In the June 1994 issue of ASQ Quality Progress,…

Four-Day Seminar with Dr. Deming Videos

By Matthew Moss / November 5, 2018 / 0 Comments

…Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan Can, Why Can’t We… and…

Deming’s Ideas in Action: Trader Joe’s Culture

By Matthew Moss / August 19, 2019 / 0 Comments

…people and long term thinking. Trader Joe’s pays well (similar to Costco and unlike most large retailers) and promotes from within. Their turnover is very low compared to similar jobs,…

The Importance of Working with Suppliers Over the Long Term

By John Hunter / May 18, 2015 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a…

Book Review – Profit Beyond Measure

By Bill Bellows / September 25, 2017 / 0 Comments

…Living System, Not a Ledger, Johnson states: The essence of MBM, which compares Toyota’s system to a living system, is that satisfactory business results follow from nurturing the company’s system…

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