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The Deming Institute is Developing an Online Learning Platform

By Christina Dragonetti / July 8, 2019 / 0 Comments

Ever wish you could access the Deming teachings any time, anywhere? That time is drawing near! The Deming Institute recently announced the development of Deming Online – a community learning…

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W. Edwards Deming Videos On Demand

By John Hunter / March 12, 2015 / 0 Comments

…The Complete Deming Library. We offer a study guide for the collection. The Prophet of Quality reviews the life of Dr. Deming, his education, professional career, and the origins of…

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Tis the season….for performance appraisals

By Bill Bellows / October 6, 2017 / 0 Comments

…I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) to offer their feedback to a…

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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

…– they leave. Delighted customers are very difficult for competitors to take away. Delighted customers are not incredibly price sensitive, leaving the business with more room for profit. Delighted customers…

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

By John Hunter / March 26, 2020 / 0 Comments

…of a common threat – whether it’s a community navigating a natural disaster or a company trying to avoid bankruptcy – people often find creative ways to cut through bureaucracy,…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…the allure of competitor’s offerings, that stops people from buying a house from you, but worries about all the hassles involved with moving. If you see your job from the…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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The Most Viewed Videos on Our YouTube Channel

By Matthew Moss / January 20, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…

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The Intellectual Foundation of Modern Improvement

By John Hunter / April 25, 2016 / 1 Comment

…not improve the quality, nor guarantee quality. Inspection is too late.) Tampering is responding to random variation as if it were informative. This is very common. When you don’t understand…

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