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By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
…two that a general will win a battle, one of four that he will win two battles in a row, one of eight for three, one of sixteen for four,…
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
By John Hunter, founder of CuriousCat.com. Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron…
Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
…complexity. Nida suggests that perhaps Dr. Deming over-estimated the readiness of our culture to understand and apply his knowledge. Dr. Deming and Nida in the board room of Ford Motor…
…ability to understand the results and comprehend that short term results may be misleading. As Dr. Deming said, “there is no substitute for knowledge” (chapter 6 of The Essential Deming…
…and builds knowledge through systematic revision and extension of theory based on comparison of prediction with observation. And the video includes the nice illustrative story of Chantecler the rooster (also…
By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…