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…more efficiently – for example Amazon.com) don’t create jobs, in fact they reduce them as the same needs are meat more efficiently). He discusses the example of Toyota freeing up…
…paper provides an excellent overview of a very common problem: only looking at defects. The paper discusses the vivid example of the NASA O-ring failure where focusing on all the…
…to improve quality of product and service: Innovation in product and service Innovation in process Improvement of existing product and service Improvement of existing process The common mistake is the…
…individual merit is responsible when it well could just be mathematical probability. The quote is from The Face of Battle by John Keegan: As to the influence and genius of…
…(we broke the link to the article so we have removed the link). Related: Articles by Dr. Deming – Customer Delight – Employees need to understand how customers actually use…
…the PDSA cycle, in my opinion. The book he discusses in the presentation is Quality Improvement Through Planned Experimentation (by 3 of the same authors as the Improvement Guide). Ron…
…can’t measure.” Not only did he not believe this, he thought managing as though it were true was a deadly disease of management. Martin Fowler wrote a nice article on…
…company. W. Edwards Deming page 139, Out of the Crisis Understanding the importance of learning is often one sign of the maturity of the improvement effort. As organizations have more…
…we keep the current methods while billions more people enter the middle class. The emphasis needs to be more about effectiveness not efficiency. Different thinking and systems are needed for…
…the long term result is a negative one. Evidence based thinking isn’t as easy as just looking at the results. We must have knowledge of the system that provides an…