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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…we did is enable the people to make more decisions, empower the employees, and treat the employees with an aura of let’s fix the problem, not fix the employee. People…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

…the long-term consequences are easy to ignore, even though everyone eventually suffers. Once those consequences are realized, there is interest in addressing the consequences of the problems. But efforts often…

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…focusing steps to mitigate constraints and facilitate ongoing improvement in organizations. These steps include: Identify the constraint Exploit the constraint Subordinate everything else to the constraint Elevate the constraint Prevent…

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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

…to. The first critical principle of management ought to be: effective management must be directed at what you want, not against what you don’t want. As he says, eliminating what…

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Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

…And we have learned that getting the sensible measures adopted will take much more effort than we might have thought before we had seen how we have behaved the last…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

…Blog Posts Customer Focus with a Deming Perspective Customer Satisfaction is Not Enough User Gemba Quality of the Entire Customer Experience What Business are We In? Jobs to be Done…

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

…are we going to increase cooperation and decrease harmful conflict, etc. The adjective “harmful” there, I think, is important as conflict can be useful in, for example, a debate on…

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Musical Compositions by W. Edwards Deming

By John Hunter / February 1, 2021 / 0 Comments

…system, change the system (change the song to make it more singable). Musical Compositions by W. Edwards Deming I Bow My Knees Unto the Father (1935) Benedicite, Omnia Opera The…

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

…effectively addressed and the management of the ICU was gradually standardized, which ensured effective nursing care in the ICU. PDSA cycle image from Management Matters. While the write-up does list…

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