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Transforming Jet-Hot by Viewing the Organization as a System

By John Hunter / August 7, 2017 / 1 Comment

…on the team change and as those people evolve and learn. When you hire someone to replace someone else I think it is rare that the best form of what…

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Haircuts and Continuous Improvement

By Bill Bellows / July 31, 2017 / 0 Comments

…bothering to use a pencil or paper to perform the calculation, we believe the labor savings from the use of tools has yielded has a positive return. Likewise, we believe…

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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…outlet and power them. We can get a replacement battery and have it work as expected. We can type on the keyboard without thinking because the keys are the same…

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More reflections on additivity, including hole reinforcement circles and golf balls

By Bill Bellows / November 13, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. “The efforts of the various divisions in a company, each given a job, are not additive. Their efforts are interdependent.” W….

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

…of the fruit is not bruised or otherwise physically damaged. Would you expect to see anyone sorting through the fruit? While the answers to the “sorting” question are either “yes,…

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Deming Goes Hollywood

By Christina Dragonetti / August 27, 2019 / 0 Comments

To bring you the Deming teachings in a new, easily accessible format, The Deming Institute is Developing an Online Learning Platform called Deming Online. Filming is currently underway for this…

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Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

…presentations available online (from OQPF and the Deming Institute and elsewhere) are a valuable resource that most managers fail to take advantage of. I encourage managers to set some time…

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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

…I can find no alternatives for a given need that I have. My life would be better if I could replace companies that force me to put up with the…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…system as well as the importance of real evidence (revealed preference versus stated preference, for example). Dan teaches an online course via Coursera that you may take for free: A…

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…term partner 13) Think and take care of everyone impacted by your company Supplier evaluation Just in time Results 10) Eliminate numerical goals for the workforce 11) Eliminate work standard…

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