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By John Hunter, founder of CuriousCat.com. The Annual Deming Institute Fall Conference will be held at Purdue University in West Lafayette, Indiana, USA this year. Friday, October 18 there will…
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By John Hunter, founder of CuriousCat.com. Our new website is now live. The site has a completely new design and lots of new content, photos and videos. We hope you…
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By John Hunter, founder of CuriousCat.com. Jan 24 1989 – first presentation of Deming’s “System of Profound Knowledge” Knowledge of variation; statistical theory Knowledge of the distinction between common causes…
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By John Hunter, founder of CuriousCat.com. Bill Bellows asks the question “How did we do on the test?” not “How did you do on the test?” Seeing that the student…
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By John Hunter, founder of CuriousCat.com. I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a…
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By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
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By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
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Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
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By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
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