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…learning and then acting you create a learning cycle. You won’t have all the answers when you start. And actually you won’t have all the answers when you finish (with…
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…great generals — there is a story that Enrico Fermi once asked Gen. Leslie Groves how many generals might be called “great.” Groves said about three out of every 100….
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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
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…ideas with speakers, Deming family members, and other attendees currently using Deming’s teachings in their organizations. You’ll come away enthused and inspired! Who should attend Institute conferences are open to…
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…Moen talks about the Associates for Process Improvement model for improvement. The enhanced PDSA cycle includes an explicit focus on prediction in the planing phase and then evaluation of that…
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Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
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By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
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…is “reduce, then reuse, then recycle”. Recycling alone is an inefficient use of energy and resources. In the evening we were treated to a presentation by Dr. Nida Backaitis who…
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…effects what solutions seem reasonable. If you only view part of the system the solutions you come to can often have negative consequences. And often those consequences are pushed off…
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…focus on process thinking and performance as seen by what the customer values was not common even in 1990, or even today (though it is more common today). And in…
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