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…learning and then acting you create a learning cycle. You won’t have all the answers when you start. And actually you won’t have all the answers when you finish (with…
…great generals — there is a story that Enrico Fermi once asked Gen. Leslie Groves how many generals might be called “great.” Groves said about three out of every 100….
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
…ideas with speakers, Deming family members, and other attendees currently using Deming’s teachings in their organizations. You’ll come away enthused and inspired! Who should attend Institute conferences are open to…
…Moen talks about the Associates for Process Improvement model for improvement. The enhanced PDSA cycle includes an explicit focus on prediction in the planing phase and then evaluation of that…
Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
…past where we can survive. Where do we start? Could we get these all in 1 room and convince them of new actions? 1000 companies, 20 countries, 40 cities, 10…
…effects what solutions seem reasonable. If you only view part of the system the solutions you come to can often have negative consequences. And often those consequences are pushed off…
…focus on process thinking and performance as seen by what the customer values was not common even in 1990, or even today (though it is more common today). And in…