quotes
By John Hunter, founder of CuriousCat.com. Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. Dr. Deming was very quotable. There are a great number of wonderful quotes. They capture ideas well and are powerful. Without context though quotes can be mis-interpreted. And without context they lose much of the power they have when understood within the management system […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more […]
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By John Hunter, founder of CuriousCat.com. All that we learned about the 14 points and the diseases of management applies to service organizations, as well as manufacturing. In this chapter we focus on service organizations. A system of quality improvement is helpful to anyone that turns out a product or is engaged in service, or […]
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Guest post by Tim Higgins In discussions about goals, I typically find attempts to create two distinct categories of goals. I see the words “arbitrary goals.” Arbitrary numerical goals are believed to be bad, problematic. Some numerical goals the non-arbitrary type are believed to be useful, good, even necessary. I could find no evidence Deming […]
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By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to — that is, what they must do. These obligations can not be delegated. Support is not […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. What is a leader? As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge; he himself has been transformed. He has personality and persuasive power. How may he accomplish transformation? First he has […]
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By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company. W. Edwards Deming page 139, Out of the Crisis Understanding the importance of learning is often one sign of the maturity of the improvement […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. In, New Principles in Administration for Quality and Efficiency (speech by W. Edward Deming in Manila, Philippines, July 2, 1971) Dr. Deming laid out 19 principles. The full list of principles is included in The Essential Deming, page 176-178. Two I find particularly insightful […]
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Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take account of them. We need to manage systems even […]
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