quotes
By John Hunter, author of the Curious Cat Management Improvement Blog. Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news. W. Edwards Deming, page 94, The New Economics Using data to make decisions is important to effective management. But using data […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Deming’s First Theorem: Nobody gives a hoot about profit People spend a great deal of time worrying about profits and claiming credit or diverting blame for profit results. So why did Dr. Deming say “Nobody gives a hoot about profit?” He looked […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The greatest waste in America is failure to use the ability of people. … Money and time spent for training will be ineffective unless inhibitors to good work are removed. Page 53, Out of the Crisis by W. Edwards Deming The power […]
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By John Hunter, author of Management Matters: Building Enterprise Capability. Inspection does not improve the quality, nor guarantee quality. Inspection is too late. The quality, good or bad, is already in the product. As Harold F. Dodge said, “You can not inspect quality into a product.” Out of the Crisis, page 29 Inspection can be […]
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Guest post by John Hunter, founder of the CuriousCat.com. In Out of the Crisis, page 101, Dr. Deming states the following as one of the seven deadly diseases: Evaluation of performance, merit rating, or annual review… The idea of a merit rating is alluring. the sound of the words captivates the imagination: pay for what […]
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By John Hunter, author of Management Matters: Building Enterprise Capability. Dr. Deming added 2 diseases to the lists after this video. He was always learning and updating his thoughts and recommendations. As we have stated earlier, this blog attempts to continue that practice by examining Dr. Deming’s ideas and also looking at how those ideas […]
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