data

Impact of Process Tampering on Variation (Experiment)

By Bill Bellows / January 14, 2019 / 0 Comments

What do engineering students learn about variation when they launch a catapult with three different sets of instructions?

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Rethinking Statistics for Quality Control with George Box

By David Zack / December 17, 2018 / 0 Comments

George Box shared a presentation on Rethinking Statistics for Quality Control at our 2008 Deming Institute Conference in Madison, Wisconsin.

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Restoring Joy and Meaning to Learning

By David Zack / October 15, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability David Langford has taken his experience with applying Deming’s ideas to education to his position as the Superintendent of Ingenium schools in Los Angeles, California. The focus of Ingenium is “restoring joy and meaning to learning.” David talks about how Ingenium schools are […]

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By David Zack / June 29, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical judgements about how costly dissatisfied customers are to a business but those are loaded with many guesses. They can give a general indication of the […]

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Book Review – The Tyranny of Metrics

By Bill Bellows / June 11, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics […]

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Deming 101: Goals, Aims, and Analytics, by Mike Tveite

By David Zack / June 4, 2018 / 0 Comments

In this 2012 webcast by Mike Tveite, learn the difference between an aim and a goal, and how the goal often gets in the way of the aim.

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Reliability: Another Dimension of Quality

By David Zack / April 16, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. 2015 ASA Deming Lecture by William Meeker – Reliability: The Other Dimension of Quality: William Meeker begins the presentations discussing his experience with W. Edwards Deming in relation to a paper by Meeker and Gerald Hahn. The core issue related to the issues around problems […]

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Ron Moen’s Presentation: Prediction is the Problem

By David Zack / February 19, 2018 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog. The video shows the presentation by Ron Moen, Prediction is the Problem, at our 2012 annual conference. A previous post on our blog in 2013 included a clip from this talk and explored Ron’s thoughts which might be of interest if you […]

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Mind the Choice: Continuous Improvement or Continuous Problem Solving

By Bill Bellows / July 24, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. Sparky Anderson, manager of the Cincinnati Reds during most of the 1970s, spoke on occasion about the big problem he had with his Major League Baseball team.   He claimed that the Reds, also known at the time as “The Big Red Machine,” had so much talent that he […]

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Red Beads and Profound Knowledge: Deming and Quality of Education

By David Zack / April 20, 2017 / 0 Comments

Sharon Lohr presented the 2014 American Statistical Association (ASA) Deming Lecture – Red Beads and Profound Knowledge: Deming and Quality of Education (slides with notes and references). Dr. Lohr earned her doctorate in statistics from the University of Wisconsin-Madison, where she learned about Deming’s philosophy and met Dr. Deming. Quoting W. Edwards Deming in her […]

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