data

xkcd comic strip looking at variation in left hand blood volume

A Humorous Look at Variation

By John Hunter / April 29, 2022 / 0 Comments

Thinking that variation in the data must be important is often a mistake, as this cartoon makes painfully clear. (Guest post by John Hunter, author of the Curious Cat Management Improvement Blog.)

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Understanding Data and Appreciating the Implications for the System

By John Hunter / January 31, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Working with data is something that doesn’t come naturally to many people. But it is important to develop your understanding of data to manage well within an organization, applying the Deming management system. In this post, I take a look at how understanding data is important with […]

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Knowing What Your Customers Think Requires Proactive Effort

By John Hunter / December 19, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Don’t think customers will let you know if there are problems. Some will, most won’t. Even internal customers are often quiet. Learning the voice of the customer requires proactive effort. Doing so also requires designing your organization to seek out […]

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Confusing Improving A Proxy Measure with Actually Improving the System

By John Hunter / December 7, 2021 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Using data to access and guide improvement efforts is extremely useful. Data must be used appropriately, however. Thought must be given to understand the systems being studied and what the data actually indicates. It is easy to be misled if you are not […]

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Deming on Management: Data

By John Hunter / November 10, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This post is part of our Deming on Management series that aims to provide resources to help those transforming their management system to one based on Deming’s management ideas. Many people link Deming’s management ideas to only the use of […]

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Data Can Provide Insight or be Used to Mislead

By John Hunter / September 22, 2021 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Data can provide insight or be used to mislead. When looking at data, you need to critically think about how you could be misled. One of the things you learn as a scientist is the ability to look at a plot and think, […]

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The First Control Chart

By John Hunter / May 19, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Dr. Walter Shewhart developed the control chart in the 1920s while working for Bell Telephone. The text of the memo that including the image of the control chart: A few days ago, you mentioned some of the problems connected with […]

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India Fights COVID-19 with Control Charts

By Christina Dragonetti / April 28, 2020 / 0 Comments

According to how the data are being reported, it seems like the pandemic is getting worse in India, despite the lockdown. Balaji S Reddie, founder of The Deming Forum India and a member of our Advisory Council, is using control charts to set the record straight.

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2019 ASA Deming Lecture, Walking with Giants: A Research Odyssey

By David Zack / March 21, 2020 / 0 Comments

Nicholas Fisher, University of Sydney, presents the 2019 ASA Deming Lecture – Walking with Giants: A Research Odyssey

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Understanding Variation: The Key to Managing Chaos

By David Zack / February 3, 2020 / 0 Comments

Are you struggling with what data to collect and how to use them to better lead your organization? Dr. Donald J. Wheeler to the rescue in his short and easy read, Understanding Variation: The Key to Managing Chaos.

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