Continual Improvement
In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.
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Our team had a common problem: weekly staff meetings were disorganized, a little frustrating, and almost always lasted longer than one hour. Like ill-fitting shoes, they served to keep our feet dry but made running difficult. Recognizing a change was needed, we turned to the process improvement tool devised by Dr. Deming: Plan-Do-Study-Act (PDSA).
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Are you responsible for how a part of your organization prioritizes what must be done? If so, you must find a way to devote time to improvement.
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What are five ingredients of true improvement? Peter Scholtes gives us answers as well as a 7-step model for improvement in this timeless presentation.
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Interested in understanding the PDSA (Plan – Do – Study – Act) cycle? Here are a whole bunch of resources for you.
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Mike Tveite discusses the importance of adopting Deming’s System of Profound Knowledge in the work of executives and the larger systems within organizations.
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Peter Scholtes explores myths about the practice of quality management, the importance of viewing the organization as a system, and using the new lens to inform your leadership.
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Bill Bellows highlights ongoing conversations with Ed Baker, author of The Symphony of Profound Knowledge (created in partnership with Aileron.org).
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