Deming Philosophy
Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. At the core of W. Edwards Deming’s philosophy is a focus on delighting customers, allowing everyone to contribute what they have to offer and continually improving. In order to bring about great results certain knowledge and strategies are useful. So things like learning […]
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By John Hunter, founder of CuriousCat.com. Alfie Kohn starts with an excellent discussion his fear of applying business improvement ideas in the education setting. …And yet, Dr. Deming’s work offered some principles at an abstract level that, when pulled out of a workplace context, turn out to be equally revolutionary, powerful, and constructive in virtually […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. One of the four areas of Deming’s management system is “understanding variation.” The core principle underlying that concept is using data to improve while understanding what data is and is not telling you. The mistakes in interpreting data are very often related to mistaking […]
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Guest post by Victoria Morgan The quality of maternity services in England is in the spotlight. National audits have shown that whilst outcomes have improved significantly over the last decade there is marked variation in outcomes that cannot be explained by clinical and social risk factors (Mothers and Babies: Reducing Risk through Audits and Confidential […]
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By John Hunter, author of Management Matters: Building Enterprise Capability. Cliff Norman and Ron Moen, of Associates in Process Improvement (API) discuss the history of the Plan Do Study Act (PDSA) Cycle and their research on the subject in the latest Deming Institute podcast (download the podcast). This is the second Deming podcast with Ron […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). In this post I discuss another wonderful paper by Dr. Deming. The W. Edwards Deming Institute makes this paper, and many more, available on our website. As you would expect from a non-profit focused on promoting the application of his ideas these […]
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By John Hunter, founder of CuriousCat.com. Kevin Cahill’s welcome message to 2015 Deming In Education Conference. Kevin is the Director the The W. Edwards Deming Institute. Kevin talks about the need to break the bounds of common sense practices. Without change we continue to get the results we have always achieved. To improve we need […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. Appreciation for a system is one of the four components of Deming’s management system. In this context, the most common item to think of is Deming’s diagram of an organization as a system. That is a powerful diagram. When thinking of appreciation for a […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The video above shows Don Berwick’s presentation at the IHI/BMJ International Forum on Quality and Safety in Health Care, 13 April 2016. He starts the presentation with the Red Bead Game (see related posts on our blog: Lessons From the Red Bead […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management […]
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