Deming Philosophy

The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

We hear a lot of talk about companies wanting to hire the best and the brightest. But is that a great long-term strategy? Is there something better?

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Restaurant Week (An elementary look at quality culture fundamentals)

By Guest Post / August 30, 2018 / 0 Comments

Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.

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Iterative Customer Focus

By deming / August 20, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. On Statistical Techniques in Industry as a Natural Resource by W. Edwards Deming (1952) In the new way, management introduces, through consumer research, a 4th step, and runs through the 4 steps is a cycle, over and over … New Way Design the […]

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Profound Knowledge from a Knowledge Use Perspective

By deming / July 30, 2018 / 0 Comments

ASA Deming Lecture: “Profound Knowledge from a Knowledge Use Perspective,” Vincent P. Barabba, Market Insight Corporation

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The Neuroscience of Deming by JW Wilson

By deming / July 23, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows JW Wilson’s presentation, The Neuroscience of Deming, at the 2012 Annual Deming Conference. In a previous post I wrote about this presentation which included a couple clips from the presentation. Now we have the full presentation on our YouTube channel: […]

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Book Review – The Mind at Work: Valuing the intelligence of the American Worker

By Bill Bellows / July 16, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Mike Rose is a wonderful writer with a host of books to his name. The Mind at Work: Valuing the intelligence of the American Worker (2004) looks at the mental dimension of work that is often dismissed […]

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By deming / June 29, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical judgements about how costly dissatisfied customers are to a business but those are loaded with many guesses. They can give a general indication of the […]

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My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

Why is it so hard to get the Deming approach to “stick” at organizations?Keith Sparkjoy’s answer may surprise you.

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Book Review – The Tyranny of Metrics

By Bill Bellows / June 11, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics […]

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Deming 101: Goals, Aims, and Analytics, by Mike Tveite

By deming / June 4, 2018 / 0 Comments

In this 2012 webcast by Mike Tveite, learn the difference between an aim and a goal, and how the goal often gets in the way of the aim.

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