Deming Philosophy

True Improvement vs Illusion of Progress

By David Zack / November 4, 2019 / 0 Comments

What are five ingredients of true improvement? Peter Scholtes gives us answers as well as a 7-step model for improvement in this timeless presentation.

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Customer Satisfaction and The Deming Way at Gallery Furniture

By David Zack / October 7, 2019 / 1 Comment

“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.

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Reflections on the Fabric of the Toyota Production System

By bill@deming.org / September 23, 2019 / 0 Comments

Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.

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image of quote by Dr. Deming "Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage."

Purpose: To Benefit All Stakeholders

By David Zack / September 16, 2019 / 0 Comments

Business Roundtable puts the many before the few.

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Ackoff on Systems Thinking and Management

By David Zack / September 2, 2019 / 0 Comments

Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.

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Deming’s Ideas in Action: Trader Joe’s Culture

By David Zack / August 19, 2019 / 0 Comments

Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.

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The Deming Philosophy: New Ways To Think About The World

By David Zack / July 15, 2019 / 0 Comments

A fresh look at Mike Tveite’s presentation, “The Deming Philosophy: New Ways To Think About The World.”

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Deming on Management: Psychology

By David Zack / July 1, 2019 / 0 Comments

Psychology is one of the 4 components of SoPK. But what Deming meant by “Psychology” isn’t the same thing as what’s covered in a psyche 101 course.

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Human Resources in the Post Deming Era

By David Zack / June 17, 2019 / 0 Comments

This presentation from Peter Scholtes and Mary Jenkins at the 1994 Ohio Quality and Productivity Forum conference is still all too relevant to today’s challenges in Human Resources.

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Deming on Management: PDSA Cycle

By David Zack / June 3, 2019 / 0 Comments

Interested in understanding the PDSA (Plan – Do – Study – Act) cycle? Here are a whole bunch of resources for you.

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