Psychology

Series of wooden gears in a horizontal line, each held by a person's fingers.

Why Did the Management System Allow the Failure?

By John Hunter / August 8, 2022 / 0 Comments

In this guest post, John Hunter explores the questions management should ask when there’s a failure or problem, rather than blaming an individual.

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Empty classroom with desks facing a teacher's lectern, desk, and blackboard.

Are Best Efforts Ruining Education?

By Christina Dragonetti / May 16, 2022 / 0 Comments

In this guest post, Taylor Lux views the American education system through the Deming lens, finding significant shortfalls in spite of educators’ best efforts.

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How to Improve Employee Morale and Engagement

By John Hunter / May 9, 2022 / 0 Comments

The way to improve morale and engagement is to improve the work. Eliminate things that drive workers crazy by making their work more difficult and by creating work that should never have to be done if the system were designed better. (Guest post by John Hunter.)

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Managers Must Understand that Blaming Employees Doesn’t Help

By John Hunter / October 5, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Often when problems occur, we seek to figure out who is to blame for the problem. This is not an effective management strategy as Dr. Deming made clear, and I have discussed before: Attributing Fault to the Person Without Considering the System, Distorting the System, Distorting the […]

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in the workplace. There is often much more focus on the data part of W. Edwards Deming’s ideas, and while using data to understand and improve […]

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I See You

By Guest Post / December 3, 2020 / 7 Comments

Guest Post by Dr. Doug Stilwell, Drake University. During this time of COVID-driven isolation and loneliness, and the accompanying challenges to mental health, finding and operationalizing systematic methods to help people belong and recognize their sense of belonging – even after COVID is over – may be more important than ever for leaders to address.

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Restoring Joy in Mudville

By Guest Post / July 24, 2020 / 75 Comments

Professor Doug Stilwell of Drake University examines the connection between intrinsic motivation and joy in learning and how the systemic structures in our educational system can hinder it.

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

Five years ago, a CEO made the bold decision to introduce a $70,000 minimum salary for all of his 120 staff. What happened next is classic Deming.

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Leading From the Top (Part II) – Transforming Our Thinking

By Guest Post / February 10, 2020 / 0 Comments

“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming

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Deming’s Ideas in Action: Trader Joe’s Culture

By Matthew Moss / August 19, 2019 / 0 Comments

Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.

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