Customer Satisfaction is Not Enough
To succeed over the long term, organizations must seek not to satisfy customers but to delight them.
Psychology
Restoring Joy and Meaning to Learning
Guest post by John Hunter, author of Management Matters: Building Enterprise Capability David Langford has taken his experience with applying Deming’s ideas to education to his position as the Superintendent of Ingenium schools in Los Angeles, California. The focus of Ingenium is “restoring joy and meaning to learning.” David talks about how Ingenium schools are …
Two Tweets & A Blog
Guest blog by Bob Browne, author of Sys-Tao – Western Logic and Eastern Flow and former Chairman and CEO of the Great Plains Coca-Cola Bottling Company Tweet One The question, “If Japan can, why can’t we?” conjures up the works of W. Edwards Deming. It also begs another question, “If the Japanese so easily understood …
The best and the brightest
We hear a lot of talk about companies wanting to hire the best and the brightest. But is that a great long-term strategy? Is there something better?
Restaurant Week (An elementary look at quality culture fundamentals)
Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.
The Neuroscience of Deming by JW Wilson
Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows JW Wilson’s presentation, The Neuroscience of Deming, at the 2012 Annual Deming Conference. In a previous post I wrote about this presentation which included a couple clips from the presentation. Now we have the full presentation on our YouTube channel: …
Book Review – The Mind at Work: Valuing the intelligence of the American Worker
Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Mike Rose is a wonderful writer with a host of books to his name. The Mind at Work: Valuing the intelligence of the American Worker (2004) looks at the mental dimension of work that is often dismissed …
Book Review – The Mind at Work: Valuing the intelligence of the American Worker Read More »
My quest for understanding
Why is it so hard to get the Deming approach to “stick” at organizations?Keith Sparkjoy’s answer may surprise you.
Comparing Lean Thinking and Dr. Deming’s Management Ideas
Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows Sarah Pavelka’s presentation, Deming and Lean: The Disparities and Similarities, at the 2012 Annual Deming Conference. Sarah co-authored Tool Time for Lean with David Langford. In a previous post I wrote about this presentation which included a few selected clips …
Comparing Lean Thinking and Dr. Deming’s Management Ideas Read More »
When Deming Goes to School
David Langford explains how “When Deming Goes to School, Learning Takes a Front Seat” at The Deming Institute’s 2012 annual conference,