Psychology
Five years ago, a CEO made the bold decision to introduce a $70,000 minimum salary for all of his 120 staff. What happened next is classic Deming.
“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming
Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.
Psychology is one of the 4 components of SoPK. But what Deming meant by “Psychology” isn’t the same thing as what’s covered in a psyche 101 course.
This presentation from Peter Scholtes and Mary Jenkins at the 1994 Ohio Quality and Productivity Forum conference is still all too relevant to today’s challenges in Human Resources.
In this presentation, Peter Scholtes gives an entertaining and useful look at the types of personal attitudes toward change.
Peter Senge reflects on efforts to transform education systems across the United States.
One of the most pre-eminent philosophers in the world, Alasdair MacIntyre cites Deming at length in his 2016 book, Ethics in the Conflicts of Modernity.
To succeed over the long term, organizations must seek not to satisfy customers but to delight them.