Psychology

Tis the season….for performance appraisals

By Bill Bellows / October 6, 2017 / 0 Comments

Guest Post by Bill Bellows Some years ago, I read an article on performance appraisals and was inspired to contact the columnist in response to their invitation for feedback.    While I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) […]

Read More

Collaborating to Improve Government Performance

By Matthew Moss / August 21, 2017 / 0 Comments

Guest post by John Hunter. This webcast shows Phil Landesberg’s presentation, Collaborating to Improve Government Performance, at the 2015 Deming Research Seminar. I have known Phil for many years having served with him on the board of the Washington DC Deming User’s group. I also worked at the Office of Secretary of Defense Quality Management […]

Read More

Manage Costs, Variation, and Waste – Mind the Choices

By Bill Bellows / August 18, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. As noted in my June 26th post, “It Depends…”, when asked in February 1990 about the trend towards reducing the number of levels of management in organizations, Dr. Deming answered, in his usual Socratic fashion: “Why have more levels than you need?” Now, consider what Socratic questions might […]

Read More

The price of dignity at work: one company says $20

By Bill Bellows / August 10, 2017 / 0 Comments

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/.    Follow this link to listen to our first podcast with Lori. Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to […]

Read More

Applying W. Edwards Deming’s Ideas in Software Development

By Matthew Moss / July 17, 2017 / 0 Comments

Guest post by John Hunter. This video shows Poorani Jeyaseker’s presentation, The Role of W. Edwards Deming in Today’s IT, at the 2015 Deming Research Seminar. Poorani explains how the management system drives behavior that is not useful to the organization. The business team asks for estimates for software development. Those estimates are treated as […]

Read More

Tree climbing or life-long learning – what’s the real AIM of our education system?

By Guest Post / July 13, 2017 / 0 Comments

In our schools, targets and rankings cause cheating, focus on achievement, and drive in fear and suck the joy out of learning.

Read More

When We Understand Our Work and We are Given the Ability to Improve It – We Will

By Matthew Moss / June 19, 2017 / 0 Comments

Guest post by John Hunter Jim Benson’s presentation at our 2015 International Deming Research Seminar explored how to manage the workload better to improve results. We want to help people become happy so that they will build better products. We fundamentally believe that happy people do exactly that. Companies that understand this important idea have […]

Read More

Don’t Gamble with your Company’s Culture

By Bill Bellows / June 8, 2017 / 2 Comments

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/ Follow this link to listen to our first podcast with Lori. “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We […]

Read More

Video of W. Edwards Deming at Western Connecticut State University in 1990

By Matthew Moss / May 11, 2017 / 0 Comments

Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best efforts. At about the 50 minute point in the presentation Dr. […]

Read More

Public Administration: Past, Present, and Future

By Matthew Moss / April 27, 2017 / 0 Comments

Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future. Quoting Denzau and North (from Shared Mental Models: Ideologies and Institutions, I believe) Systemic transformations are rooted in a […]

Read More
Scroll to Top