Understanding Variation

Four-Day Seminar with Dr. Deming Videos

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr. Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan …

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Book Review – The Tyranny of Metrics

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics …

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Understanding Variation and Appreciating Variety

By John Hunter and Bill Bellows. Beginning in 1951, the Japanese Union of Scientists and Engineers (JUSE) has awarded the Deming Prize to honor organizations, and later, individuals, for extraordinary accomplishments in quality management. Recipients receive a prestigious medal, complete with an image of Dr. Deming, with his quotation, “The right quality and uniformity are foundations …

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Reliability: Another Dimension of Quality

Guest post by John Hunter, who founded curiouscat.com in 1996. 2015 ASA Deming Lecture by William Meeker – Reliability: The Other Dimension of Quality: William Meeker begins the presentations discussing his experience with W. Edwards Deming in relation to a paper by Meeker and Gerald Hahn. The core issue related to the issues around problems …

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Learning to Discern – Quality & Quantity

Post by Bill Bellows, Deputy Director, The Deming Institute “The basic problem anywhere is quality.   What is quality?   A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.” W. Edwards Deming When our daughter, Allison, was about 3 years old, she joined me for a quick ride to the …

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