respect for people

Tyranny of the Prevailing Style of Management

By David Zack / April 29, 2013 / 2 Comments

The Essential Deming, includes material from Dr. Deming’s letters, speeches and articles. Several are from his lectures at Fordham University, including: Tyranny of the Prevailing Style of Management (page 184-5): We’re living in prison. Under the tyranny of the prevailing style of management. A style of interaction between people, between teams, between divisions, between competitors. […]

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Knowing How to Manage People Is the Single Most Important Part of Management

By David Zack / April 8, 2013 / 0 Comments

The Essential Deming includes (from an interview with Dr. Deming): Knowing How to Manage People Is the Single Most Important Part of Management (page 170) If factory workers are unemployed —or anyone, for that matter— it is because of bad management, and not because unemployment is inevitable. Page 171: Of course, when you talk about […]

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Why ThoughtWorks Eliminated Sales Commissions

By David Zack / February 21, 2013 / 0 Comments

Martin Fowler offers insightful details on the problems with using sales commissions (click on the right arrow button at the very top middle to see the next slide). Some quotes from his presentation: there are serious problems with the sales commission model, problems that led ThoughtWorks to get rid of all sales commissions in 2013 […]

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Podcast Discussing Dr. Deming’s Ideas, The Deming Institute and Toyota

By David Zack / November 15, 2012 / 0 Comments

Joe Dager, Business 901, has published an interview with me in a podcast: Dr. Deming on Lean in 2012. I hope you enjoy the podcast. Download podcast directly or via the Business901 iTunes Store. I discussed some of my history with Dr. Deming’s ideas on management and my thoughts on the application of those ideas […]

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The Greatest Waste

By David Zack / November 12, 2012 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The greatest waste in America is failure to use the ability of people. … Money and time spent for training will be ineffective unless inhibitors to good work are removed. Page 53, Out of the Crisis by W. Edwards Deming The power […]

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Shortage of Implementation Details

By David Zack / November 7, 2012 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). From Lean Thinking by James Womack and Daniel Jones (page 126): the management of Wiremold was soon enrolled in the Deming seminars. As Orrie Fiume notes, “Deming’s Fourteen Points were a perfect fit with our values and we loved the […]

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Psychology – Managing Human Systems

By David Zack / October 24, 2012 / 5 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The System Of Profound Knowledge® (SoPK) is the culmination of W. Edwards Deming’s work on management. The four areas of the system are: appreciation for a system, knowledge of variation, theory of knowledge and psychology. This post explores psychology in the context […]

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Deming Chain Reaction

By David Zack / October 15, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. From Out of the Crisis The prevailing action during the crisis Dr. Deming alluded to in the title of his books was to cut costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs […]

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By David Zack / October 11, 2012 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. Dr. Deming added 2 diseases to the lists after this video. He was always learning and updating his thoughts and recommendations. As we have stated earlier, this blog attempts to continue that practice by examining Dr. Deming’s ideas and also looking at how those ideas […]

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The W. Edwards Deming Institute Blog

By David Zack / October 1, 2012 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. The W. Edwards Deming Institute is proud to announce our first blog. The aim of The W. Edwards Deming Institute® is to foster understanding of The Deming System of Profound Knowledge™ to advance commerce, prosperity and peace. With the blog we aim to further the […]

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