systems thinking

Image of Deming Chain Reaction - text: Improve Quality > Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials > Productivity Improves > Capture the market with better quality and lower price > Stay in Business > Provide jobs and more jobs

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.

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Part of a compass sitting on map grid lines, in yellow and sepia tones.

Beginning the Deming Journey: a Newbie’s Perspective

By Christina Dragonetti / July 12, 2022 / 4 Comments

New to The Deming Institute, Christina Dragonetti describes the beginning of her Deming journey, reflects on a previous employer’s disaster when they only went halfway with Deming, and offers examples and tips for others early in their Deming journey.

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image with text - Deming’s First Theorem: “Nobody gives a hoot about profits.”

Russell Ackoff: Solving Problems with an Appreciation for Systems

By John Hunter / July 5, 2022 / 0 Comments

In this guest post, John Hunter revisits a 2004 video of Russell Ackoff, and the lessons we can still learn from him.

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Systems Thinking for Civil Servants

By John Hunter / June 21, 2022 / 0 Comments

In this guest post, John Hunter reviews the Systems Thinking for Civil Servants resource from the UK Government Office for Science and connects it to the Deming philosophy.

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How to Improve Employee Morale and Engagement

By John Hunter / May 9, 2022 / 0 Comments

The way to improve morale and engagement is to improve the work. Eliminate things that drive workers crazy by making their work more difficult and by creating work that should never have to be done if the system were designed better. (Guest post by John Hunter.)

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Understanding Data and Appreciating the Implications for the System

By John Hunter / January 31, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Working with data is something that doesn’t come naturally to many people. But it is important to develop your understanding of data to manage well within an organization, applying the Deming management system. In this post, I take a look at how understanding data is important with […]

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The Existing Management Conditions Limit How Effective New Strategies Will Be

By John Hunter / June 28, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Over time, I have learned that one of the challenges in implementing Deming and Ackoff’s ideas are the underlying expectations for the organizations that are missing. What happens is, people take ideas from Ackoff and Deming and decide that using […]

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Deming’s management ideas are not prescriptive. The principles are useful to organize your thinking and adapt concepts to your situation. That provides a great deal of flexibility to changing conditions. And those principles result in creating a management system that is robust in the face of changing […]

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term, the long-term consequences are easy to ignore, even though everyone eventually suffers. Once those consequences are realized, there is interest in addressing the consequences of […]

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Ackoff on Leadership and Transformation

By John Hunter / November 16, 2020 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This is the first video from a day with Russell Ackoff presentation (from 2004). As always, Dr. Ackoff does a great job of providing insight in an easy to listen to package. We are lucky to be able to so […]

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