systems thinking

Presentation by Ackoff on Systems, Design and the Society

By deming / April 6, 2020 / 0 Comments

This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff on Systems Thinking and Management).

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 1 Comment

Professor Doug Stilwell of Drake University takes a look at what we can learn from – and how we might address – the COVID-19 crisis using the Deming Philosophy.

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Leading From the Top (Part II) – Transforming Our Thinking

By Guest Post / February 10, 2020 / 0 Comments

“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming

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A Brief History of Quality, Part 1 – “Time has no divisions to mark its passage…”

By Bill Bellows / January 1, 2019 / 0 Comments

Bill Bellows looks at “step changes” and how they relate to quality.

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Break the Cycle

By Bill Bellows / December 21, 2018 / 0 Comments

Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.

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Change Management – Post Change Evaluation and Action

By deming / November 19, 2018 / 0 Comments

Change is difficult in most organizations. Most often the process should start by using the PDSA cycle.

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Book Review – The Tyranny of Metrics

By Bill Bellows / June 11, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics […]

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Aim as a System

By deming / March 19, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. TJ Gokcen,CEO of Acquate, shared a presentation at our 2015 International Deming Research Seminar on Aim as a System. In the presentation TJ says that one of management’s responsibilities is to coordinate communication between the interconnected components of a system. Ensuring that feedback […]

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Transformation of the Individual and the Organization

By deming / December 18, 2017 / 0 Comments

Guest post by John Hunter. This webcast shows David Langford’s presentation, When Grading Bites the Dust, at the 2012 Annual Deming Conference. A previous post (Change has to Start from the Top) includes a clip from another talk he gave at the 2012 conference and it is a valuable companion to the video included here. […]

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Profits, Pragmatism, and the Possibilities of Possessing “Other Eyes”

By Bill Bellows / December 7, 2017 / 0 Comments

Post by Bill Bellows There is little evidence that we give a hoot about profit. W. Edwards Deming On July 22, 2014, Apple announced financial results for its fiscal third quarter, reporting a revenue of $37.4 billion and a quarterly net profit of $7.7 billion.   From sales of iPhones to iPads to computers, Apple executives […]

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