systems thinking

Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 1 Comment

Professor Doug Stilwell of Drake University takes a look at what we can learn from – and how we might address – the COVID-19 crisis using the Deming Philosophy.

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Leading From the Top (Part II) – Transforming Our Thinking

By Guest Post / February 10, 2020 / 0 Comments

“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming

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A Brief History of Quality, Part 1 – “Time has no divisions to mark its passage…”

By Bill Bellows / January 1, 2019 / 0 Comments

Bill Bellows looks at “step changes” and how they relate to quality.

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Break the Cycle

By Bill Bellows / December 21, 2018 / 0 Comments

Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.

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Change Management – Post Change Evaluation and Action

By deming / November 19, 2018 / 0 Comments

Change is difficult in most organizations. Most often the process should start by using the PDSA cycle.

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Book Review – The Tyranny of Metrics

By Bill Bellows / June 11, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics […]

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Aim as a System

By deming / March 19, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. TJ Gokcen,CEO of Acquate, shared a presentation at our 2015 International Deming Research Seminar on Aim as a System. In the presentation TJ says that one of management’s responsibilities is to coordinate communication between the interconnected components of a system. Ensuring that feedback […]

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Transformation of the Individual and the Organization

By deming / December 18, 2017 / 0 Comments

Guest post by John Hunter. This webcast shows David Langford’s presentation, When Grading Bites the Dust, at the 2012 Annual Deming Conference. A previous post (Change has to Start from the Top) includes a clip from another talk he gave at the 2012 conference and it is a valuable companion to the video included here. […]

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Profits, Pragmatism, and the Possibilities of Possessing “Other Eyes”

By Bill Bellows / December 7, 2017 / 0 Comments

Post by Bill Bellows There is little evidence that we give a hoot about profit. W. Edwards Deming On July 22, 2014, Apple announced financial results for its fiscal third quarter, reporting a revenue of $37.4 billion and a quarterly net profit of $7.7 billion.   From sales of iPhones to iPads to computers, Apple executives […]

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Instant Karma! and Instant Pudding!

By Bill Bellows / November 27, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute The first step is transformation of the individual.  The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. W. Edwards Deming In January 1970, John Lennon returned to the UK from a holiday in Denmark, inspired by a series […]

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