systems thinking

Break the Cycle

By / December 21, 2018 / 0 Comments

Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.

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Change Management – Post Change Evaluation and Action

By David Zack / November 19, 2018 / 0 Comments

Change is difficult in most organizations. Most often the process should start by using the PDSA cycle.

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Book Review – The Tyranny of Metrics

By / June 11, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Jerry Z. Muller’s The Tyranny of Metrics (2018) is a book that I believe Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics […]

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Aim as a System

By David Zack / March 19, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. TJ Gokcen,CEO of Acquate, shared a presentation at our 2015 International Deming Research Seminar on Aim as a System. In the presentation TJ says that one of management’s responsibilities is to coordinate communication between the interconnected components of a system. Ensuring that feedback […]

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Transformation of the Individual and the Organization

By David Zack / December 18, 2017 / 0 Comments

Guest post by John Hunter. This webcast shows David Langford’s presentation, When Grading Bites the Dust, at the 2012 Annual Deming Conference. A previous post (Change has to Start from the Top) includes a clip from another talk he gave at the 2012 conference and it is a valuable companion to the video included here. […]

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Profits, Pragmatism, and the Possibilities of Possessing “Other Eyes”

By / December 7, 2017 / 0 Comments

Post by Bill Bellows There is little evidence that we give a hoot about profit. W. Edwards Deming On July 22, 2014, Apple announced financial results for its fiscal third quarter, reporting a revenue of $37.4 billion and a quarterly net profit of $7.7 billion.   From sales of iPhones to iPads to computers, Apple executives […]

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Instant Karma! and Instant Pudding!

By / November 27, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute The first step is transformation of the individual.  The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. W. Edwards Deming In January 1970, John Lennon returned to the UK from a holiday in Denmark, inspired by a series […]

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Transformation Paradox

By Guest Post / November 23, 2017 / 0 Comments

This guest post is an excerpt from Ed Baker’s book (pages 31-32), The Symphony of Profound Knowledge, which was created in partnership with Managers in business, school administrators, and teachers may believe that they have to grade, rate, and rank, to manage by numbers and use other traditional methods because these are necessary to do their […]

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More reflections on additivity, including hole reinforcement circles and golf balls

By / November 13, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. “The efforts of the various divisions in a company, each given a job, are not additive.   Their efforts are interdependent.” W. Edwards Deming, The New Economics In a continuation from a previous blog on what to think when things do not add up…, consider the machinist whose […]

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Book Review – Profit Beyond Measure

By / September 25, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute H. Thomas (“Tom”) Johnson stands at the forefront of a world-wide community of business thinkers who are unveiling the limitations, as well as assumptions, of the old economics that underlie the mechanistic decision making and planning practices of corporations and organizations. Upon co-authoring his 2001 book, Profit Beyond […]

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