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The Deming System of Profound Knowledge® (SoPK)
The Deming System of Profound Knowledge® (SoPK) is the culmination of Dr. W. Edwards Deming's lifelong efforts to define a comprehensive theory of management which embraces his 14 Points for ...
Read More Dr. Deming’s 14 Points for Management
Dr. W. Edwards Deming offered 14 key principles for management to follow to improve the effectiveness of a business or organization significantly. The principles (points) were first presented in his ...
Read More Seven Deadly Diseases of Management
While the 14 Points for Management can be said to express Dr. Deming's philosophy of transformational management, his Seven Deadly Diseases of Management describe the most serious barriers that management faces to improving effectiveness ...
Read More PDSA Cycle
The PDSA Cycle (Plan-Do-Study-Act) is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or service. Also known as the Deming Wheel, ...
Read More Red Bead Experiment
Beginning in the early 1980s, Dr. Deming used his infamous Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices, including several of the Seven Deadly Diseases, ...
Read More The Funnel Experiment
The Funnel Experiment was devised by Dr. Deming to describe the adverse effects of making changes to a process without first making a careful study of the possible causes of the variation ...
Read More Deming Institute Blog
Do We Need to Find Management Ideas from Our Industry?
By John Hunter, author of Management Matters: Building Enterprise Capability. Quite often, people are concerned that our industry isn’t the same as some example. And often, this leads to concerns…
Profit and growth come from customers that boast about your products and services
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
Attributing Fault to the Person Without Considering the System
By John Hunter, author of the Curious Cat Management Improvement Blog. Fundamental attribution error: attribute fault or defect to the individual without first considering the systemic effect. When we fall…
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March 19, 8:30am - 4:30pm
Southern Utah University Great Hall