Mark Graban interviewed Clare Crawford-Mason for his Lean Blog podcast. Clare produced If Japan Can… Why Can’t We?, Deming Library video series and Good News… How Hospitals Heal Themselves.
She discussed quite a few important ideas including:
- The value of cooperation (that is often obscured by a focus on competition)
- Appreciation for systems
- Looking beyond either-or thinking
- When you try to copy management practices from another company, you don’t know what to copy
Related: Podcast with Joyce Orsini and Kevin Cahill – The Essential Deming: New Book on Dr. Deming’s Work – Podcast Discussing Dr. Deming’s Ideas, The Deming Institute and Toyota