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A system must have an aim. Without an aim, there is no system.

Deming, W. Edwards

Information is not knowledge.

Deming, W. Edwards

As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power.

Deming, W. Edwards

An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind.

Deming, W. Edwards

Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.

Deming, W. Edwards

Money and time spent for training will be ineffective unless inhibitors to good work are removed.

Deming, W. Edwards

The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.

Deming, W. Edwards

The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise.

Deming, W. Edwards

How can she put forth her best efforts when no matter how carefully she works, the item will still be defective? If no one cares, why should she? In contrast, when defects are rare or nonexistent or well explained, she understands that the management are accepting their proper responsibility, and she feels an obligation to put forth her best efforts: they are now effective.

Deming, W. Edwards

The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country.

Deming, W. Edwards
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