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…the multiplying effect of a happy customer that brings business into the company. Another one is the multiplying effect of an unhappy customer that warns his friends and some of…
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By John Hunter, founder of CuriousCat.com. Dr. Deming is well known for urging companies to bring scientific rigor to their management practices. For that reason, some people remember his primary…
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…USA business community. Many people have enjoyed viewing that program. Here we collect some of the reactions that have been posted online. If Japan Can, Why Can’t We? A Retrospective…
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…the post war USA. And then he mentions the 1980 broadcast of If Japan Can… Why Can’t We and the enormous impact that had in bringing quality management practices to…
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…USA. Kevin was living at Dr. Deming’s house at the time (while getting a college degree) and he was a first hand witness to the amazing impact that program. Kevin…
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…variation is expected – how we react to it is what’s important! Shewhart determined that there are two types of mistakes that can be committed1. These come from the misclassification…
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…perfect complement to Dr. Deming’s quote: “…(Charles) Goodhart’s Law, which states, “Any measure used for control is unreliable.” To put it another way, anything that can be measured and rewarded…
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…to achieve (fortunately, few companies have Steve Jobs as a direct competitor), the bulk of product development is not about total product reinvention but about making smart changes that have…
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…the latest podcast for the Deming Institute. Monta shares the compelling story of Leander Independent School District’s transformation to a Deming based management system. It begins when Monta was first…
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…namely, the common or environmental causes, faults of the system. No fundamental improvement of the production-line will take place until management has a quality control system that works on common…
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