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…the multiplying effect of a happy customer that brings business into the company. Another one is the multiplying effect of an unhappy customer that warns his friends and some of…
By John Hunter, founder of CuriousCat.com. Dr. Deming is well known for urging companies to bring scientific rigor to their management practices. For that reason, some people remember his primary…
…USA business community. Many people have enjoyed viewing that program. Here we collect some of the reactions that have been posted online. If Japan Can, Why Can’t We? A Retrospective…
…the post war USA. And then he mentions the 1980 broadcast of If Japan Can… Why Can’t We and the enormous impact that had in bringing quality management practices to…
…USA. Kevin was living at Dr. Deming’s house at the time (while getting a college degree) and he was a first hand witness to the amazing impact that program. Kevin…
…variation is expected – how we react to it is what’s important! Shewhart determined that there are two types of mistakes that can be committed1. These come from the misclassification…
…perfect complement to Dr. Deming’s quote: “…(Charles) Goodhart’s Law, which states, “Any measure used for control is unreliable.” To put it another way, anything that can be measured and rewarded…
…to achieve (fortunately, few companies have Steve Jobs as a direct competitor), the bulk of product development is not about total product reinvention but about making smart changes that have…
…the latest podcast for the Deming Institute. Monta shares the compelling story of Leander Independent School District’s transformation to a Deming based management system. It begins when Monta was first…
…namely, the common or environmental causes, faults of the system. No fundamental improvement of the production-line will take place until management has a quality control system that works on common…
