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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…fist time. That doesn’t mean you can’t make mistakes, for sure it will be hard to build a perfect product. But you need to define the basics right: be organized,…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

…need to understand how customers actually use their product or service. And then they need to use this knowledge to continually improve the value delivered to customers. No customer asked…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

costs affect the invisible costs produced by a system whose capability to produce quality products and services has been degraded? What will happen to the reputation of the enterprise as…

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By John Hunter / October 11, 2012 / 0 Comments

…teaching transformation, they’re teaching use of visible figures, creative accounting, how to maximize the price of the companies stock” “American industry is up against competition with the Japanese that have…

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Quality Beginnings: Deming and Madison, Wisconsin

By Guest Post / March 20, 2015 / 3 Comments

…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…

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Fewer Patients-In-Process and Less Safety Scheduling; Incoming Supplies are Secondary

By Guest Post / August 22, 2013 / 0 Comments

…requires longer appointment times, at a big risk, i.e., cancellations! Cancellations can be very costly to a practice because resources—labor, machines and materials—are expensive. How can we compensate for the…

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Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking

By John Hunter / November 1, 2012 / 0 Comments

…the pathologies commissions create as just part of the price. But could it be possible that we’ve got cause and effect reversed here? Is it possible that the stereotype of…

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India Fights COVID-19 with Control Charts

By Christina Dragonetti / April 28, 2020 / 0 Comments

…Deming said, ‘management is prediction.’ If you can predict it, you can manage it. When I drew the charts, I could predict numbers on a day to day basis –…

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Our Unique System

By Christina Dragonetti / February 1, 2024 / 0 Comments

…present, at full lot size at any one time. Since that condition never exists, the schedule could compute the amount of inventory and select a location for each new lot…

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