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Countering Confirmation Bias

By John Hunter / December 19, 2016 / 0 Comments

…our organizations all the ways we encourage compliance and going along. Such practices further reinforce confirmation bias. Even if someone could force themselves to question and push back against confirmation…

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What are We Trying to Accomplish?

By John Hunter / February 16, 2017 / 0 Comments

counter-measures to cope with a potential problem is necessary in order to meet customer requirements of expectations. Those efforts are necessary but are not sufficient. Those types of countermeasures can…

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It Depends…

By Bill Bellows / June 26, 2017 / 0 Comments

…New Economics, published in 1993. It was during these lectures that I was first introduced to his System of Profound Knowledge, the name he chose for his theory, yet deferred…

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Various charts hung on a white board.

The Insanity of Extrinsic Motivation

By Christina Dragonetti / January 20, 2023 / 1 Comment

…shared that coming up was a special time of year for the sales force, as the company was going to begin its annual sales push in March to increase revenue…

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Eliminate Slogans, Exhortations and Targets

By John Hunter / April 7, 2016 / 0 Comments

…There is a second way that people have found slogans or targets as useful that is more compelling, in my opinion. This gets into tricky teritory but I think it…

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Using Deming’s System of Profound Knowledge to Gain Insight into Data Collection

By Guest Post / April 14, 2016 / 0 Comments

…their products, services, and customers. Successful transformation from data to information and knowledge touches on all four components of Deming’s System of Profound Knowledge (and the interactions among the components)….

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Using Outdated Management Practices Can Be Very Costly

By John Hunter / September 8, 2016 / 0 Comments

…The Defect Black Market: It is simple to blame employees for taking such action. But the management that setup such a system deserve more blame. This type of manipulation is…

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A Brief History of Quality, Part 1 – “Time has no divisions to mark its passage…”

By Bill Bellows / January 1, 2019 / 0 Comments

…real line across which a change occurs suddenly, not gradually, as when the Fairy Godmother’s spell over Cinderella was broken at the stroke of midnight. For two possible conditions, we…

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Why Top-Down Reforms Are Failing Our Schools by Dr. Doug Stilwell

Why Top-Down Reforms Are Failing Our Schools

By Christina Dragonetti / December 10, 2024 / 1 Comment

…metrics, ACT scores consistently show whether students are meeting academic standards, making it an important tool for assessing educational progress. In 1991, the average composite score was 20.6. This figure…

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Deming for Ransomware and Cyberwarfare? Yes!

By Guest Post / February 22, 2023 / 0 Comments

…worked for years at the U.S. Department of Agriculture (he was born in Iowa and raised in Wyoming) and taught seminars for the U.S. War Production Board during WWII. His…

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