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…their products, services, and customers. Successful transformation from data to information and knowledge touches on all four components of Deming’s System of Profound Knowledge (and the interactions among the components)….
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…a system of managing “interchangeable components” which dates back at least 200 years. From the operation of a hospital (where medical staff members must meet requirements) to the integration of…
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…value for shareholders… Each of our stakeholders is essential. We commit to deliver value to all of them, for the future success of our companies, our communities and our country….
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…Which is the type of talent that is going to come in and really try and do what is right for the customer and help move the company forward for…
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Guest post by John Hunter, founder of CuriousCat.com. In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks…
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…costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs is too often still the…
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Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…
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…cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company…
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By John Hunter, founder of CuriousCat.com. One of the criticisms against process improvement is that it requires stifling innovation. That is not accurate. Process improvement is meant to be continual….
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Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…
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