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What to Do When Individual Performance is Exceptional (outside normal variation)

By John Hunter / September 4, 2013 / 0 Comments

…years. W. Edwards Deming, page 53 The Essential Deming “Present Practices and Better Practices” – from a presentation at a seminar for CEOs, “Quality, Productivity, and Competitive Position,” 1992. Even…

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Alfie Kohn on Systems Thinking, Human Behavior and Education

By John Hunter / September 17, 2015 / 0 Comments

…differs from those expectations. His research into competition showed the practices in our organizations ran counter to the evidence of what is beneficial to achieving the best results. We [in…

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Data is Important and You Must Confirm What the Data Actually Says

By John Hunter / December 21, 2015 / 0 Comments

…The New Economics. “If you change the rule for counting people, you come up with a new number.” Dr. Deming emphasized the importance of understanding what the data actually meant…

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What are We Trying to Accomplish?

By John Hunter / February 16, 2017 / 0 Comments

counter-measures to cope with a potential problem is necessary in order to meet customer requirements of expectations. Those efforts are necessary but are not sufficient. Those types of countermeasures can…

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Various charts hung on a white board.

The Insanity of Extrinsic Motivation

By Christina Dragonetti / January 20, 2023 / 1 Comment

…a friend of mine. As the car warmed up in the freezing February weather, so did our conversation. My friend worked for a major insurance company in our community and…

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One-Piece-Flow Projects Create the Best Conditions for True Creativity

By Guest Post / November 20, 2014 / 0 Comments

…about modularity within the existing product architecture, and a lot of the creativity there involves teamwork with suppliers in terms of which parts come as separate components and which can…

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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…(often with consideration of compatibility with previous standards – backward compatibility). Internal process standards (standard work instructions) are normally best when they are continually improving. They should be designed based…

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Restaurant Week (An elementary look at quality culture fundamentals)

By Guest Post / August 30, 2018 / 0 Comments

…other words, making every day Restaurant Day would not guarantee that every child graduates with pride in workmanship. This could be expanded in either time (regular Restaurant Days) or content…

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Deming for Ransomware and Cyberwarfare? Yes!

By Guest Post / February 22, 2023 / 0 Comments

…system and beyond your control (for example, a government shutdown.) The mistake is to react to an outcome from a special cause when it comes from a common cause and…

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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com.  Follow this link to listen to our first podcast with Keith. Dictionary definition: “a…

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