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The Deming Institute is Developing an Online Learning Platform

By Christina Dragonetti / July 8, 2019 / 0 Comments

…We will reach millions more through the creation of Deming Online. LEARN MORE about Deming OnWard, the campaign for Deming Online. Thank you to our development partner, Desert Bay Productions!…

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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

…serve as marketers for your company. A delighted customer base provides a strong foundation for the company. A satisfied customer base provides the opportunity to try and keep their business….

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First Annual Deming in Education Conference, 6-8 November 2015

By John Hunter / October 11, 2015 / 0 Comments

…Jane Kovacs, Directors, Quality Learning Australia Jake Rodgers, Principal, Gold Bar Elementary (Gold Bar, Washington) Christine Simpson and Sarah Ambrus, Principal and Teacher, Leander ISD (Austin, Texas) Lisa Snyder, Superintendent…

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

By John Hunter / March 26, 2020 / 0 Comments

…Please, Share Your Story But today, we want to hear what’s going on in your life, your organization, your community, right now, as people come together in big and small…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…that will impact their impression of your company and their feedback to others about your company. This is true even if they are trying to use your product for a…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…is likely to result in minimal improvement. Related: Managing Our Way to Economic Success: Two Untapped Resources by William G. Hunter – Managing Human Systems – Dr. Deming on Innovation…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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Cash Incentives Won’t Make Us Healthier by Alfie Kohn

By John Hunter / August 17, 2015 / 0 Comments

…to lose interest in whatever we had to do to get the reward. … First, address people’s motives and deeper concerns rather than just trying to change their behavior. Second,…

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The Most Viewed Videos on Our YouTube Channel

By Matthew Moss / January 20, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…

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The Intellectual Foundation of Modern Improvement

By John Hunter / April 25, 2016 / 1 Comment

…customer service representative gives a poor response you can’t inspect it before it reaches the customer. You need to improve the system to avoid producing poor results. (See: Inspection does…

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