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…Living System, Not a Ledger, Johnson states: The essence of MBM, which compares Toyota’s system to a living system, is that satisfactory business results follow from nurturing the company’s system…
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…shared that coming up was a special time of year for the sales force, as the company was going to begin its annual sales push in March to increase revenue…
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…targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and…
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…Which is the type of talent that is going to come in and really try and do what is right for the customer and help move the company forward for…
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…charts to aid their continual improvement efforts. Related: Application and Lessons of Deming’s Perspective on Leadership – Eliminating Sales Commissions at Air Force One – Deming’s Ideas Applied at Intermountain…
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…the most views since we started sharing them online: W. Edwards Deming: The 14 Points (203,000 total views all time – it has been online for 6 years) Dr. Deming…
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…are focused on delighting customers. It is easy to understand the results I see from the businesses I interact with coming from a company with a short term focus on…
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…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…
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Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr….
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Our lives, communities, health, and realities are in a constant state of variation. Ideas and technology evolve to be considered, used, and discarded through ever-faster communication channels. But some ideas…
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