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By John Hunter, founder of CuriousCat.com. The Annual Deming Institute Fall Conference will be held at Purdue University in West Lafayette, Indiana, USA this year. Friday, October 18 there will…
By John Hunter, founder of CuriousCat.com. Our new website is now live. The site has a completely new design and lots of new content, photos and videos. We hope you…
By John Hunter, founder of CuriousCat.com. Jan 24 1989 – first presentation of Deming’s “System of Profound Knowledge” Knowledge of variation; statistical theory Knowledge of the distinction between common causes…
By John Hunter, founder of CuriousCat.com. Bill Bellows asks the question “How did we do on the test?” not “How did you do on the test?” Seeing that the student…
By John Hunter, founder of CuriousCat.com. I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a…
By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…