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Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…
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…you address the COVID-19 problem, you will then create conditions that allow for success. Also by acknowledging the priority, you can then spend your efforts on dealing with the problems…
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…Blog Posts Customer Focus with a Deming Perspective Customer Satisfaction is Not Enough User Gemba Quality of the Entire Customer Experience What Business are We In? Jobs to be Done…
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…or when we don’t get invited to a meeting. They happen when your boss sends a cryptic email saying “see me ASAP” or when a co-worker gets credit for a…
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Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming encouraged organizations to respect the whole person; he recommended encouraging education even if it was not directly related to the…
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…needed. “It is just getting your mind together,” noted Donald Berwick, MD, MPP, FRCP, president emeritus and senior fellow at IHI. “When you are fearful and when there is uncertainty…
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…that was not practical. I knew that it was and that it offered many benefits by avoiding commuting to work everyday and working in environments that are often full of…
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Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming called for the elimination of the annual performance appraisal. This post, part of our Deming on Management series, provides some…
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…crime. The result; criminologist have shown that every time you send a person to prison they have a 90% chance of coming out. And when they come out they have…
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