Improving Problem Solving

By David Zack / June 27, 2013 / 0 Comments

I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a substitute for innovation and improvement as solving a problem solving only returns you to the status quo. The paper also considers the relationship between problem solving and system improvement. Their paper […]

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Enumerative and Analytic Studies

By David Zack / May 29, 2013 / 0 Comments

An enumerative study is focused on judgment of results. These studies are meant to enumerate (explain, evaluate, describe) the condition that exists with the existing population. On the other hand, an analytic study is focused on improvement of the process which created the results and which will continue creating results in the future. An enumerative […]

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Distorting the System, Distorting the Data or Improving the System

By David Zack / May 13, 2013 / 0 Comments

Guest post by John Hunter, founder of In Fourth Generation Management (I highly recommend this book, by the way), Brian Joiner provided an excellent summary of the options to get better “results” (as measured by the data used). The options are to: distort the system distort the data improve the system Obviously we hope […]

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Where There is Fear You Do Not Get Honest Figures

By David Zack / February 28, 2013 / 2 Comments

Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news. W. Edwards Deming, page 94, The New Economics Using data to make decisions is important to effective management. But using data goes far beyond math. To make judgements we need to understand […]

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The Improvement Guide

By David Zack / February 18, 2013 / 0 Comments

The Improvement Guide is a fantastic book on using the PDSA cycle well. The 2nd edition was published in 2009. The power of applying the PDSA cycle properly is huge. It leads to successful improvements which is important. Using the PDSA cycle also reinforces many aspects of applying Dr. Deming’s principles. Together with Leader’s Handbook […]

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The Essential Deming – New Book on Dr. Deming’s Work

By David Zack / December 6, 2012 / 0 Comments

The Essential Deming: Leadership Principles from the Father of Quality is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. […]

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Shortage of Implementation Details

By David Zack / November 7, 2012 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). From Lean Thinking by James Womack and Daniel Jones (page 126): the management of Wiremold was soon enrolled in the Deming seminars. As Orrie Fiume notes, “Deming’s Fourteen Points were a perfect fit with our values and we loved the […]

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Knowledge of Variation

By David Zack / October 25, 2012 / 1 Comment

By John Hunter, founder of The System Of Profound Knowledge® (SoPK) is the culmination of W. Edwards Deming’s work on management. The four areas of the system are: appreciation for a system, knowledge of variation, theory of knowledge and psychology. This post explores knowledge of variation in the context of Dr. Deming’s management philosophy. […]

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By David Zack / October 11, 2012 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. Dr. Deming added 2 diseases to the lists after this video. He was always learning and updating his thoughts and recommendations. As we have stated earlier, this blog attempts to continue that practice by examining Dr. Deming’s ideas and also looking at how those ideas […]

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