Deming Philosophy

Understanding Variation: The Key to Managing Chaos

By deming / February 3, 2020 / 0 Comments

Are you struggling with what data to collect and how to use them to better lead your organization? Dr. Donald J. Wheeler to the rescue in his short and easy read, Understanding Variation: The Key to Managing Chaos.

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Leading from the Top (Part I) – Transformation of the Leader

By Guest Post / January 14, 2020 / 0 Comments

Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.

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image with text: "A bad system will beat a good person every time" W. Edwards Deming

Deming on Management: Appreciation for a System

By deming / December 9, 2019 / 0 Comments

The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).

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Life Lessons from Russell Ackoff

By Bill Bellows / November 13, 2019 / 0 Comments

Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.

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True Improvement vs Illusion of Progress

By deming / November 4, 2019 / 0 Comments

What are five ingredients of true improvement? Peter Scholtes gives us answers as well as a 7-step model for improvement in this timeless presentation.

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Customer Satisfaction and The Deming Way at Gallery Furniture

By deming / October 7, 2019 / 1 Comment

“Let’s fix the problem, not fix the employee.” The passion Jim McIngvale (“Mattress Mack”) of Gallery Furniture has for customers – and the Deming approach – comes through in this short but powerful interview with QualityMatters.

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Reflections on the Fabric of the Toyota Production System

By Bill Bellows / September 23, 2019 / 0 Comments

Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.

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image of quote by Dr. Deming "Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage."

Purpose: To Benefit All Stakeholders

By deming / September 16, 2019 / 0 Comments

Business Roundtable puts the many before the few.

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Ackoff on Systems Thinking and Management

By deming / September 2, 2019 / 0 Comments

Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.

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Deming’s Ideas in Action: Trader Joe’s Culture

By deming / August 19, 2019 / 0 Comments

Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.

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