Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future.
Quoting Denzau and North (from Shared Mental Models: Ideologies and Institutions, I believe)
Systemic transformations are rooted in a profound shift in shared mental models.
Ravi Roy discusses the importance of trust in building an effective organization:
leadership creating relationships, building trust.
And Ravi discusses how important Deming’s integrated System of Profound Knowledge is to build trust and thus build organizations capable of transforming to adopt better management practices. As those familiar with Deming’s ideas know, psychology is one of the 4 elements making up the system of profound knowledge.
He closed with:
Related: Quality Comes to City Hall (Harvard Business Review article in 1991 – Doing More with Less in the Public Sector – Better Management in Government – Getting an Early Appreciation for Deming’s Ideas (as mentioned in his presentation) – Deming Podcast with Ravi Roy on Teaching Deming’s Ideas at Southern Utah University – Quality Beginnings: Deming and Madison, Wisconsin