By John Hunter, author of the Curious Cat Management Improvement Blog.
Keith Sparkjoy – Discovering Deming: Cultural Evolution at Pluralsight from The W. Edwards Deming Institute 2014 Annual Conference.
Enjoy Keith Sparkjoy’s presentation at the 2014 W. Edwards Deming Institute conference – Discovering Deming: Cultural Evolution at Pluralsight using the webcast above.
Once you understand common cause variation versus special cause variation you spend less time investigating noise. We also recognize signals [of a process that needs to be examined] more quickly. [reference suggestion – Understanding Variation by Donald Wheeler]
Understanding variation taught us the danger of tampering.
They replaced the employee handbook with 2 rules:
- Be respectful, considerate and kind even when you disagree.
- Always act in Pluralsight’s best interest.
Keith Sparkjoy (at time 48:07 in the webcast):
I’m excited about what we do as a company, our purpose, but even more than that I am super-excited about creating an environment where so many people can come to work everyday, and go home at the end of the day with joy in work.
Joy is not a zero sum game.
Related: Deming Podcast with Keith Sparkjoy on Adopting the Deming Management System at Pluralsight – common cause variation and
special cause variation – Knowledge, Personality, and Persuasive Power (are the sources of power for a leader) – Hallmark Building Supplies: Applying Deming as a Business Strategy