By John Hunter, author of the Curious Cat Management Improvement Blog. One of the most powerful aspects of Deming’s management ideas also frustrate some people. Dr. Deming didn’t believe in simple guides telling managers what to do – his ideas are not prescriptive. The challenges of management don’t lend themselves to simple instructions spelling out […]

By John Hunter, founder of CuriousCat.com. Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage. W. Edwards Deming, Out of the Crisis, page 19 There are many great quotes from Dr. Deming, and this is one of my favorite. To […]

By John Hunter, author of the Curious Cat Management Improvement Blog. In this episode of The W. Edward Deming Institute Podcast, Tripp Babbitt interviews David Langford. David serves on the advisory board of the Institute and is the CEO and founder of Langford International. David discusses using Deming’s ideas to improve the education system in […]

By John Hunter, founder of CuriousCat.com. Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. […]

Kelly discusses the 2 1/2 day seminar and the current activities of the Institute, including Deming seminars in the far east, the new web site, and The Deming Files.

By John Hunter, founder of CuriousCat.com. The W. Edward Deming Institute is pleased to announce the Deming Podcast. We created a new Twitter account specifically for the podcasts: @DemingPodcast (our main Twitter account is @DemingInstitute). In Deming podcast episode number one (download) moderator Tripp Babbitt interviews Kevin Cahill, the President of The W. Edwards Deming […]

By John Hunter, author of the Curious Cat Management Improvement Blog. Dr. Deming was very quotable. There are a great number of wonderful quotes. They capture ideas well and are powerful. Without context though quotes can be mis-interpreted. And without context they lose much of the power they have when understood within the management system […]

By John Hunter, founder of CuriousCat.com. The W. Edwards Deming Institute® 2014 Fall Conference will be held at Airtel Plaza Hotel in Van Nuys, California. The theme for this years conference is Innovation for Success: creating a foundation for leading in business and education. Annual Fall Conference October 17 – 19, 2014 Pre-Conference Session on […]

By John Hunter, author of the Curious Cat Management Improvement Blog. The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more […]

By John Hunter, founder of CuriousCat.com. All that we learned about the 14 points and the diseases of management applies to service organizations, as well as manufacturing. In this chapter we focus on service organizations. A system of quality improvement is helpful to anyone that turns out a product or is engaged in service, or […]