THE DEMING INSTITUTE BLOG
Appreciation for a System, Appreciation for a System, systems thinking|
Bees, Ants, Elephants, and Crops: Systemic Thinking for Innovation
In this guest post by John Hunter, he explores how using Deming systemic thinking leads to innovation, when the urge to "just do what we've always done" is strong.
Customer Focus, systems thinking|
The Focus of Customer Service
In this guest post, John Hunter uses his recent frustrating customer service experience to explore why Deming's approach to customers, continual improvement, and determining your AIM is better for everyone.
Appreciation for a System, Deming Legacy, Deming Philosophy, Dr. Deming | 2 Comments|
W. Edwards Deming is Not a Method or Program
In this guest post, Ed Baker describes how the Deming philosophy is a unique and all-encompassing way of thinking. Unlike TQM, Six Sigma, Lean Manufacturing, and other programs promoted to improve quality and productivity, Deming is not simply a checklist, program, or set of methods for managers.
Continual Improvement, Education, respect for people|
Creating Joy in Learning: Deming in Education (Part 2)
“Deming helped me not be a victim of the system.” This is the second of two articles about Deming in education, based on an interview with David P. Langford. In this
systems thinking | 2 Comments|
Long Term Planning: Considering Climate Change
In this guest post, John Hunter explores the problem of including - or not including - the impact of climate change in your long-term business plans.
Appreciation for a System, Continual Improvement, Education, Education|
Joy in Learning: Deming in Education (part 1)
Dr. Deming believed everyone is entitled to joy in work, and extended that to education as well. David P. Langford has worked to implement Deming in schools and education systems around the world, and in this first of two posts about his work, Christina Dragonetti relates how he got started and the impact of introducing the Deming philosophy - based on joy in learning - into classrooms.
Appreciation for a System, Appreciation for a System, process thinking, Psychology, respect for people|
Why Did the Management System Allow the Failure?
In this guest post, John Hunter explores the questions management should ask when there's a failure or problem, rather than blaming an individual.
Continual Improvement, Customer Focus, systems thinking|
Using Customer Feedback to Drive Continual Improvement
In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.
Customer Focus, Deming Philosophy, systems thinking, The W. Edwards Deming Institute | 4 Comments|
Beginning the Deming Journey: a Newbie’s Perspective
New to The Deming Institute, Christina Dragonetti describes the beginning of her Deming journey, reflects on a previous employer's disaster when they only went halfway with Deming, and offers examples and tips for others early in their Deming journey.
Appreciation for a System, Deming Philosophy, systems thinking|
Russell Ackoff: Solving Problems with an Appreciation for Systems
In this guest post, John Hunter revisits a 2004 video of Russell Ackoff, and the lessons we can still learn from him.